Merci France perspective. This general analysis must be adapted to the context, evidence and obligations of each organisation.

Start with operational friction rather than technology. Reformatting information, answering repetitive enquiries, analysing feedback and preparing multilingual content are examples of concrete starting points.

Assess four dimensions

• expected value and time saved;
• quality and sensitivity of the data;
• required level of human control;
• the team’s capacity to adopt the new process.

Run a short and controlled pilot

One use case, one owner, a documented review procedure and a few indicators are enough to decide whether to scale, adjust or stop.

Keep accountability human

Outputs that affect customers, commitments, prices, safety or compliance require an appropriate validation process.